Frequently asked questions
Short answers for customers, drivers and businesses.
Customers
How do I place an order?+
Open the app, choose a service (delivery, laundry or marketplace), select items, confirm the address and pay.
How do I cancel an order?+
Go to My orders, open the active order and tap Cancel. Fees may apply once a business or driver has accepted.
Which payment methods can I use?+
Credit and debit cards, SPARKLLEX Pay wallet, and local methods depending on the country.
How do I track my order?+
From My orders you can see the live status and the driver on the map.
Drivers
How do I sign up as a driver?+
Fill out the form in the Drivers section, upload your documents and wait for verification — we'll email you when you're approved.
How do I get paid?+
Payouts go to your SPARKLLEX Pay account or your linked bank account on the schedule shown in the app.
Can I choose my own hours?+
Yes. You decide when to go online and offline.
Businesses
How do I sell on SPARKLLEX?+
Register in the Business section, verify your business, upload your menu and start taking orders.
How do I manage orders?+
The business dashboard lets you accept, prepare and hand off orders, and view sales reports.
What does it cost?+
Commercial terms are set in your contract — contact us for a quote based on your category.
Didn't find what you needed?
Our support team replies within one business day.